Refund policy
Effective date: October 1, 2026
Benemio makes soft chews for dogs. Because these are consumable products, we cannot take back opened packages for resale. That part is standard for supplements. The rest of this policy is about making sure you are not stuck if something went wrong, or if the product was not right for your dog.
If it was not right for your dog
If this is your first order of a Benemio product and it is not right for your dog, email contact@benemio.com within 30 days of delivery. Tell us what you tried and what you saw. We will make it right. That usually means a refund or a replacement, depending on what happened. You should not have to fight us for a fair outcome.
This guarantee is for people buying for their own dogs, not for resale.
Damaged, defective, or wrong item
Check the package when it arrives. If something is damaged, defective, or not what you ordered, email contact@benemio.com within 30 days of delivery. Include your order number and a photo. We will replace it at no cost to you.
Unopened returns
Unopened, sealed products may be returned within 30 days of delivery. Contact us first. Do not ship anything back until we authorize the return and send instructions (and a return label when we offer one). Refunds go to the original payment method for the product price. Original outbound shipping is not refunded unless we made an error.
What we do not refund
- Gift cards
- Orders we reasonably believe are fraudulent or abusive of the guarantee
Sale or promotional pricing does not cancel the first-order guarantee or damaged-item replacement above.
How refunds work
After we approve a refund or receive an authorized return, we refund the original payment method within 10 business days. Your bank or card issuer may take longer to show it. If it has been more than 15 business days since approval and you still do not see it, email us.
How to reach us
Email: contact@benemio.com Phone: (510) 751-0101
We typically reply within 1 to 2 business days.